We are looking for a skilled Technical Customer Support Specialist to join our growing support team! In this role, you’ll be the first point of contact for our customers, helping them resolve technical inquiries, troubleshoot issues, and collaborate closely with our Development and Expert services teams to deliver world-class service.

Key Responsibilities

• Handle incoming support inquiries, largely through email and support tickets, ensuring timely and professional responses.
• Log, track, and resolve technical inquiries using our ticketing system.
• Create and maintain clear, user-friendly documentation.
• Troubleshoot reported software issues and write bug reports.
• Maintain and support trial installations and our Support Portal website.
• Work collaboratively with in-house developers and other departments to investigate and resolve customer issues.
• Assist the QA team with software testing when needed.
• Ensure all customer interactions are handled courteously and efficiently.
• Communicate relevant information clearly to customers and internal teams.
• Keep management informed of ongoing activities, significant issues, and potential improvements.
• Contribute to maintaining and promoting the company’s professional image.

Qualifications and Skills

• Education: Master’s degree in Computer Science, Software Engineering, or a related field.
• Experience:
• Minimum of 4 years of experience in technical support
• Minimum of 2 years of experience in software verification and validation, including UI testing.
• Experience in scripting and programming is a strong plus.
• Technical Proficiency: Skilled in Windows environments and familiar with other operating systems and standard Microsoft applications.
• Communication: Excellent oral and written communication skills (English and Swedish), with the ability to clearly explain technical concepts to non-technical users.
• Organization & Adaptability: Proven ability to prioritize tasks, manage multiple projects, and adapt effectively in a dynamic work environment.
• Attention to Detail: Highly organized, meticulous, and proactive in managing responsibilities and delivering high-quality work.
• Teamwork: Strong collaborative skills and the ability to build effective working relationships across teams.
• Professionalism: Demonstrated ability to handle confidential information with discretion and maintain a professional, secure, and well-organized workspace.
• Experience with database systems, such as MS SQL, SQLite, Oracle, and PostgreSQL.
• Knowledgeable in network and communication protocols such as TCP/IP, and proficient in security configuration and system setup, including firewalls, VPNs, and related technologies.